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HU Power of Service

Power of Service Logo 2018-2019

Fall 2018 Schedule ||Summer 2018 Schedule ||Spring 2018 Schedule ||Fall 2017 Schedule || Power of Service Stars || Power of Service Team Meetings ||

Highlands University’s Power of Service Team organizes a series of monthly training sessions designed to improve staff and faculty’s knowledgebase and to improve the quality of service we provide to our students and to each other.

To recommend a topic, please contact Denise Montoya at montoyad@nmhu.edu.

A Certificate of Complete and Gift Card will be provided to each participant who attends 10 events between September 2018-August 2019.

Read more about this initiative that aims to provide exceptional customer service here.

Fall 2018 Schedule of Power of Service Events

September 27, 2018

Event Title: Power of Service: How May I Help You? 2017-18 Celebration 2018-19 Kick Off

Presenters: President Minner, Michelle Bencomo, Adele Ludi, Denise Montoya, & Laird Thornton

Time Offered:9:00-11:00am

Location: SUB Ballroom & https://nmhu.zoom.us/j/762750632

Description: Highlands is continuing its campus-wide commitment to providing the best service possible. There will be a 2017-18 celebration awarding attendance prizes and a 2018-19 kick-off event session which will include panel of customer service experts sharing their best practices. Please join us and our special panel guests: Sylvia Baca, NMHU Facilities; April Kent, NMHU Donnelly Library; Christine Ludi, State Employees Credit Union; Sara Mathews, Borrachos; Rosemary Sanchez, Super 8 Motel.

October 25, 2018

Event Title: How is your Situational Awareness?

Presenter: Brian Henington

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/762750632

Description:This course provides an overview of situational awareness and how to develop your observation skills to be used to identify and mitigate hazards.  Situational awareness is a concept used in emergency response, the airline industry and the military.  The intent of situational awareness is to develop your observation skills while focusing on the appropriate decisions based on the incident or event.  Finally, the class will introduce you to awareness skills used to observe emergency events including active shooter, fires, hazardous material handling and spills, and working with hazardous equipment, tools or environmental hazards.   


Event Title: Budget Queries and BARs

Presenter: Stephanie Gonzales

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/510690913

Description: This presentation will provide step-by-step instructions on how to research a budget and create a BAR. This training is recommended for all budget responsible staff and faculty.

November 29, 2018

Event Title: Advanced Excel Techniques

Presenter: Max Baca

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: This course will offer the opportunity to learn advanced techniques to create spreadsheets with meaningful valuable data. You will learn how to create formulas, absolutes, remove negatives, and other advanced features of Excel. 


Event Title: Procurement Policies

Presenter: Adam Bustos

Power of Service Logo 2018-2019

Power of Service Logo 2018-2019

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: NMHU Purchasing-Beat the Lines: Tips to Efficient Purchasing.

 

Summer 2018 Schedule of Power of Service Events

For a printable version of the summer 2018 schedule, click here.

Spring 2018 Schedule of Upcoming Power of Service Events

For a printable version of the spring 2018 schedule, click here.

Fall 2017 Schedule of Power of Service Events

For a printable version of the fall 2017 schedule, click here.

Power of Service Stars

Power of Service Stars at the Fall 2017 Kick Off Event

Power of Service Stars

  • Dr. Denise Montoya, Co-Lead, Human Resources/Payroll Director
  • Laird Thornton, Co-Lead, Staff Senate President
  • Cathy Santistevan, Human Resources Administrative Secretary
  • Juliann Salman, Alumni Coordinator
  • April J. Kent, Librarian, Head of Public Services Division
  • Mary R. Cole, Data Entry Specialist
  • Patricia López, Library Office Coordinator
  • Josephine Sena, Librarian, Head of Government Documents/Periodical Division
  • Adele Ludi, Help Desk Technician
  • Michelle Bencomo, Customer Relations Coordinator

Power of Service Team Meetings

Please consider joining our Committee!

We meet every other Tuesday from 3:30 – 4:30.The next Power of Service team meeting is scheduled for Tuesday, August 21, 2018 at 3:30 p.m. in Sininger Hall 107 and via ZOOM: https://nmhu.zoom.us/j/272625711

All Highlands faculty and staff are welcome to attend.