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HU Power of Service

Spring 2018 Schedule ||Fall 2017 Schedule || Power of Service Champions ||

Highlands University’s Power of Service Team organizes a series of monthly training sessions designed to improve staff and faculty’s knowledgebase and to improve the quality of service we provide to our students and to each other.

To recommend a topic, please contact Laird Thornton at lthornton@nmhu.edu.

A Certificate of Complete and Gift Card will be provided to each participant who attends 10 events between September 2017-August 2018.

Read more about this new initiative that aims to provide exceptional customer service here.

Spring 2018 Schedule of Power of Service Events

For a printable version of the spring 2018 schedule, click here.

January 25, 2018

Event Title: NMHU – an inclusive campus, welcoming for all.

Presenters: Crystal Burch, Michelle Bencomo & Jessica Jaramillo

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: First impressions matter – especially on the first day of arrival on a college campus. Students arrive with a mix of emotions such as excitement, nervousness, and fear among other emotions. The reasons vary from student to student, but students tend to feel anxious due to all the unknown buildings, processes, and new faces that make up their new college experience.  This is not necessarily a bad thing; some anxiety is normal, even healthy. However, we as an institution can do a lot to ensure their university experience is welcoming when they visit our campus.


 

Event Title: ZOOM for Staff

Presenters: Diana Marrs

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/8202146443

Description: Learn how to effectively use ZOOM video conferencing software for online meetings with co-workers and with students. This training session will cover ZOOM basics and tips and tricks for ZOOM meetings.

February 22, 2018

Event Title: Managing Email

Presenters: Adele Ludi

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: Learn tips and tricks for effective communication through email, keeping email organized, and getting the full benefit of Outlook 2016. Learn how to set an Out of Office Reply message, use your calendar, and more.


 

Event Title: Phishing Email

Presenters: Laird Thornton

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: Learn how to spot, avoid, and protect yourself from spam/phishing attacks. Understand how these malicious attacks are used to target and acquire sensitive and/or personal information by pretending to be a trustworthy organization or source.

March 22, 2018

Event Title: Verbal Judo

Presenters: Clarence Romero

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/762750632

Description: Verbal Judo De-escalation Awareness Training


 

Event Title: Active Shooter Training

Presenters: Adrian Crespin

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/510690913

Description: Active Shooter/Active Threat Awareness Training

April 26, 2018

Event Title: Accounts Payable Policy and Procedures Travel Policy and Procedures

Presenters: Crystal Romero

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: This presentation will brief faculty/staff on the correct Policy and Procedures for Accounts Payable and Travel. It will also help clarify any misconceptions on the Accounts Payable and Travel Policy and Procedures.


 

Event Title:HU Photo Safari

Presenters: Carol Linder

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: Campus wide

Description: Team up to discover the inner workings of Highlands University. Put on your comfy shoes and come prepared to explore Highlands

May 24, 2018

Event Title: Procurement Policies

Presenters: Adam Bustos

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: NMHU Purchasing-Beat the Lines: Tips to Efficient Purchasing.


 

Event Title: Closing the Loop – Responsiveness, Follow-Up, and Positive Communication

Presenters: Michelle Bencomo

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: At NMHU, we shouldn’t strive to provide good customer service. We should strive to provide excellent customer service. Are we doing everything we can to give our students the best experience? During this session we’ll evaluate our individual customer service style and review ways we can improve our individual and campus-wide communication and responsiveness so students know we care.

 

Fall 2017 Schedule of Power of Service Events

For a printable version of the fall 2017 schedule, click here.

 

Power of Service Champions

Power of Service Champions at the Fall 2017 Kick Off Event

Power of Service Champions

  • Dr. Denise Montoya, Co-Lead, Human Resources/Payroll Director
  • Laird Thornton, Co-Lead, Staff Senate President
  • Dr. Kim Blea, Dean of Students
  • Juliann Salman, Alumni Coordinator
  • April J. Kent, Librarian, Head of Public Services Division
  • Mary R. Cole, Data Entry Specialist
  • Patricia López, Library Office Coordinator
  • Josephine Sena, Librarian, Head of Government Documents/Periodical Division
  • Adele Ludi, Help Desk Technician
  • Dr. Carol Linder, Professor of Biology
  • Tina Clayton, International Education Director
  • Cathy Santistevan, Human Resources Administrative Secretary