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HU Power of Service

Summer 2018 Schedule ||Spring 2018 Schedule ||Fall 2017 Schedule || Power of Service Champions ||

Highlands University’s Power of Service Team organizes a series of monthly training sessions designed to improve staff and faculty’s knowledgebase and to improve the quality of service we provide to our students and to each other.

To recommend a topic, please contact Laird Thornton at lthornton@nmhu.edu.

A Certificate of Complete and Gift Card will be provided to each participant who attends 10 events between September 2017-August 2018.

Read more about this new initiative that aims to provide exceptional customer service here.

Spring 2018 Schedule of Upcoming Power of Service Events

For a printable version of the spring 2018 schedule, click here.

May 24, 2018

Event Title: Ask ITS

Presenters: Shay Bassett & Marcy Silva

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: The following topics will be covered: Department Updates, Summer Projects, Zoom Room Scheduling, Update to D2L, Brightspace, and OneDrive. This will be followed by a Question & Answer session, where audience members can ask anything related to ITS.


 

Event Title: Closing the Loop – Responsiveness, Follow-Up, and Positive Communication

Presenters: Michelle Bencomo

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: At NMHU, we shouldn’t strive to provide good customer service. We should strive to provide excellent customer service. Are we doing everything we can to give our students the best experience? During this session we’ll evaluate our individual customer service style and review ways we can improve our individual and campus-wide communication and responsiveness so students know we care.

Summer 2018 Schedule of Power of Service Events

June 28, 2018

Event Title: ICS 100- Introduction to the Incident Command System

Presenter: Brian Henington

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: Are you interested in understanding how emergency incidents are managed?    Does your role at NMHU require you to support an emergency incident, regardless of the role?  If so, consider taking ICS 100, Introduction to the Incident Command System.  The 1 hour course introduces the Incident Command System (ICS) and the functions of the management system during emergency incidents.   This course describes the history, features and principles, and organizational structure of the Incident Command System.


 

Event Title: How to Run an Effective Meeting

Presenter: President Minner

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: Meetings can be the bane of people’s existence in higher education. We have lots of them. In some cases, they can be very time consuming and not really result in improved outcomes. In this presentation, Dr. Minner will discuss how to hold effective meetings and take questions from the audience.

July 26, 2018

Event Title: Adobe Acrobat Training

Presenter: Rick Loffredo

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 321 & https://nmhu.zoom.us/j/762750632

Description: This presentation is designed to train staff on the ease of creating fillable PDF forms from a Word document. 


 

Event Title: Don’t Take the Bait – Phishing Emails

Presenter: Laird Thornton

Times Offered: 10:00 a.m.-11:00 a.m. and 2:00 p.m. -3:00 p.m.

Location: SUB 322 & https://nmhu.zoom.us/j/510690913

Description: New information on how to spot, avoid, and protect yourself from spam/phishing attacks.  Understand how these malicious attacks are used to target and acquire sensitive and/or personal information by pretending to be a trustworthy organization or source.

Fall 2017 Schedule of Power of Service Events

For a printable version of the fall 2017 schedule, click here.

 

Power of Service Champions

Power of Service Champions at the Fall 2017 Kick Off Event

Power of Service Champions

  • Dr. Denise Montoya, Co-Lead, Human Resources/Payroll Director
  • Laird Thornton, Co-Lead, Staff Senate President
  • Dr. Kim Blea, Dean of Students
  • Juliann Salman, Alumni Coordinator
  • April J. Kent, Librarian, Head of Public Services Division
  • Mary R. Cole, Data Entry Specialist
  • Patricia López, Library Office Coordinator
  • Josephine Sena, Librarian, Head of Government Documents/Periodical Division
  • Adele Ludi, Help Desk Technician
  • Dr. Carol Linder, Professor of Biology
  • Tina Clayton, International Education Director
  • Cathy Santistevan, Human Resources Administrative Secretary

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