What We Do:
ITS provides enterprise level technology support to students, faculty, and staff to include office, classroom, and lab technology (PC, printer, telephone, projector, SmartBoard, etc), network, internet access, account access, Microsoft Office 365 email and the suite of Office products, back-end support for the University’s enterprise resource planning (ERP) and Student Information System (SIS) Banner and back-end support for our learning management system Brightspace.
In addition to providing support for the desktop and mobile computing, ITS is committed to providing proactive support, which includes upgrading and maintaining infrastructure, performing server installations and support, and deploying new software and products.
Services We Offer:
Students:
- Look up account information (Username, password, Banner ID)
- Reset password and assist with setting a new password
- Assist with login to Self-Service Banner, Email, Desire2Learn, etc
- Assist with requesting printed transcript online
- Virus/malware cleanup (main campus only)
- Wireless network support & repair (across campus, including residence halls)
- Diagnose limited hardware and software issues on personal devices
- Assist with connecting to SPSS server for classes
- Maintain and upgrade equipment and software in labs and classrooms
- Software installations on personal devices– Office 365, software provided by student, select freeware
Faculty and Staff
- Create user accounts for new employees.
- Reset password and assist with setting a new password
- Assist with login to Self-Service Banner, Email,
- Train users in using Internet Native Banner, voicemail, email, classroom technology
- Install, maintain, and replace office technology (PC/Mac, telephone, printer,
- Install, maintain, and replace classroom technology (PC, projector, SmartBoard, etc)
- Provide hardware and software quotes
- Troubleshoot hardware and software issues on university devices
- Diagnose limited hardware and software issues on personal devices
- Reset voicemail PINs
- Install standard and special software