We are pleased to announce New Mexico Highlands University has appointed Credentials Inc. as our agent for printing and mailing academic transcript documents via the credentials eRoboMail service. Below are the steps to request an official transcript.
Click the below link to submit an electronic request:
Order official transcripts online by logging into self-service banner using your user name and password. If you do not have your sign in information or attended before 1990 please log in using this link below.
To request transcripts over the telephone with Credentials Inc. please call the following number:
1-847-716-3005 (an additional surcharge will apply)
Who can receive electronic transcripts:
Students may manually enter the delivery address or they can search and select from a list of graduate and undergraduate admissions offices maintained by Credentials Inc.
If the transcript is to be delivered to and individual person, a third party, or institution outside of an eligible delivery network, Credentials can format and deliver the transcript as a PDF. A two-step delivery process will be required wherein the student will need to provide a valid email address for the recipient. The first email will notify the recipient of the transcript order and an explanation of how to retrieve the transcript through a specific URL. Delivery of a second email will contain a password that allows the recipient to download the PDF.
What if I do not remember my student ID:
Students can be identified by providing the following as it appeared in the student record: full name, date of birth, social security number, or a complete mailing address. In doing so, an account will be created to for a transcript request to be processed.
How can I check the status of my online order:
Students may click the below link to check the status of their order.
What are the transcript fees:
Official Transcripts are $10.00 for electronic delivery and standard mail delivery.
What if I have a transcript hold:
Transcripts will not be released until all outstanding financial obligations to the University have been addressed and paid in full. These obligations include, but are not limited to, the New Mexico Student Loan Program, library fines, tuition and fees, and any other charges to the student account. All financial arrangements are handled by the Business Office. Transcripts may also be held for nonfinancial reasons as deemed appropriate by the University.
What if I would like an unofficial transcript:
An unofficial transcript is a student copy that the student can print for his/her own records.
Unofficial transcripts can only be accessed via Self-Service Banner. Unofficial transcripts will not be printed via the Registrar’s Office nor Credential Solutions.
Students who have attended from 1990 and are currently enrolled can obtain student (unofficial) copies of their transcripts free of charge through their Self-Service Banner by logging into their student accounts. However, if your last date of attendance was prior to 1990 or if you are unable to log in to self-service banner account, you will need to order your transcript online as indicated in Option 1 or complete the transcript request form as indicated in Option 1.
To access your unofficial transcript: Go to Self Service → Student → Student Records→ Academic transcript. An unofficial transcript will open up in a new window. →You have the option to either save it to your desktop or jump drive or print the document.
What if I would like to pick up my transcript:
Transcripts that are to be picked up must be done so within 30 days of the original request. After 30 days, the transcripts will shredded and the student will need to resubmit a request and payment for a new request.
In-person pick-up orders can only be made at the Office of the Registrar, located on the main campus in Las Vegas, New Mexico. All pick-up orders will require a student ID or valid picture ID.