HU Power of Service

2021 Power of Service logo new

Spring 2023 Schedule | Fall 2022 Schedule | Power of Service Team Meetings

Are you interested in learning more skills? Would you like to develop your customer service approach?

Highlands University’s Power of Service Team organizes a series of monthly training sessions to help expand what you can do, and to improve the quality of service we all provide to our students and to each other.

A certificate of completion and a monetary award (dependent on funding) will be provided to each participant who attends 10 or more training events between September 2020 and July 2021.

Read more about the Power of Service Initiative.

To recommend a topic or learn more about Power of Service, please contact April Kent at ajkent@nmhu.edu or Veronica Black at veronica@nmhu.edu.

 

Power of Service Kick Off Event Thursday Thursday, September 28, 2023

Thursday, September 28, 2023, 9-11am

Presentation Title: When your “business” impacts your “business” (a mental health discussion)
Presenter: Lou Murray
Presentation Description: A mental health awareness discussion, as we look into how stress, personal and professional issues, depression, anxiety and perspectives within us impact others, our productivity and our drive. We will review data regarding these issues at the workplace, how the topic impacts campuses and the country financially, ponder correlations happening at home, hear testimony regarding one’s battle with depression and offer suggestions on how to relight our spark and passions that make us successful.
Location: Student Union Building, Ballroom & Zoom (link can be found on SharePoint)

Thursday, September 28, 2023, 6:30-8pm

Event: Power of Service Music Event with Mission Upbeat
Details: Join the Power of Service and Lou Murray with Mission Upbeat for Music Bingo.
Location: Student Union Building, Rooms 321 and 322

 

Slide showing the reading group

slide about What is Power of Service?

Spring 2023 Schedule

Tuesday, May 23, 2023*

Presentation Title:  Travel Expenses in Chrome River – Policies and Processes
Presenters:  Accounts Payable
Presentation Description:  This session will provide an overview of the processes and Travel Policies involved when submitting and reconciling Travel Expenses through Chrome River.  We will cover how to submit Pre-Approval for your travel plans and how to submit and reconcile your expenses after Travel has occurred. We will also have a Q&A session as time allows.  We invite all Faculty/Staff to attend.
Location: Student Union Building, 321 & Zoom (link can be found on SharePoint)

Presentation Title:  Purchasing at NMHU:  Best practices for Purchase Orders, P-Cards, and Chrome River (Non-Travel).
Presenters:  Chad Biegler; Purchasing Dept.
Presentation Description:  This session will give you an overview of the different payment methods used at NMHU with a strong emphasis on Chrome River processes and procedures.  We invite all Staff/Faculty involved in the purchasing of goods and services at the University to attend.  Please Note this session is focused on Non-Travel expenses.
Location: Student Union Building, 322 & Zoom (link can be found on SharePoint)

*This month Power of Service will be hosting our May trainings on Tuesday*

Thursday, April 27, 2023

Implicit Bias & Micro-aggressions
The President’s Council on Diversity, Equity, and Inclusion will present a session on Implicit Bias & Micro-aggressions.
Presenter: Dr Eric Romero
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 322 & Zoom (link can be found on SharePoint)

Use of Facilities at HU
Learn the process of requesting and reserving spaces on the campus: planning and timing, where to locate information and form, filling out the request form, and preparing set up diagrams.
Presenter: Linda Anderle
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 321 & Zoom (link can be found on SharePoint)

Thursday, February 23, 2023

Microsoft Apps for your daily work life
Ever wonder if there’s an easier way to do group emails, get frustrated trying to schedule meetings, want to know how use Bookings, Teams, or Sway. In this workshop we will go over some tricks and tips on how to use a few of these Microsoft apps to make your daily task more enjoyable.
Presenter: Veronica Black, MFA
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 321 & Zoom (link can be found on SharePoint)

Thursday, January 26, 2023

DACA/DREAM Zone Training
This interactive training will clarify current federal and state legislation regarding immigrant student rights and resources. Discussion and collaboration with workshop participants will identify institutional, and programmatic  strategies to promote safe space opportunity for DACA/DREAMER students.
Presenters: Dr. Eric Romero, et al
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 321 & Zoom (link can be found on SharePoint)

Center for Professional Development and Career Readiness
In this session, attendees will learn about how the Center for Professional Development and Career Readiness can help students succeed for their professional careers after graduation. Topics to be covered will include the systems SkillsFirst, Handshake, Engage@HU, along with other services our office provides.
Presenter: Reynaldo Maestas
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 322 & Zoom (link can be found on SharePoint)

Fall 2022 Schedule – Thursday, November 17, 2022

Media Savvy with Gann PR
There are more media outlets today that there have ever been, which means there are more opportunities to either support your brand with a little media savvy or damage your brand with naïveté. This talk will give you some valuable insight on how the media operates and provide you with some basic skills to navigate interaction with reporters, producers, and assignment editors. Learn why there is really no such thing as off the record, why you should never say no comment, and why you can run but you can’t hide (even in the restroom!).
Presenter: Dave Lepre, Vice President for Marketing & Communications, University Relations
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 322 & Zoom (link can be found on SharePoint)

Navigating Our New Normal: Identifying Work-Related Burnout
Since the pandemic’s onset, work-related burnout and stress levels have increased significantly. Working professionals have found it difficult to deal with the many challenges brought on by the pandemic, as we have faced long bouts of social isolation, fear of illness and death, financial stress, political unrest, social discord, lack of institutional resources, and increased work demands. Additionally, individuals in Northern New Mexico fell victim to the state’s worst wildfire in history, resulting from a prescribed burn by the U.S. Forest Service. The convergence of these stressors has been incredibly challenging, as New Mexico Highlands University has dealt with many situations we could not predict. This session will explore the various reasons higher education professionals feel burned out. Participants will reflect on their own experiences and connect with their peers to help them understand how we can move forward.
Presenter: Leon Bustos, Director of Health Education & Wellness, HU CARES
Connected to Leon’s talk you might want to take a look at the U.S. Surgeon General’s Framework for Workplace Mental Health & Well Being: https://www.hhs.gov/surgeongeneral/priorities/workplace-well-being/index.html It is an interesting read about the importance of the workplace and mental health.
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Student Union Building, 321 & Zoom (link can be found on SharePoint)

 


Power of Service Team Meetings

Please consider joining our committee! We meet every other Tuesday from 3:30 – 4:30 p.m. via ZOOM (*email  April Kent at ajkent@nmhu.edu or Veronica Black at veronica@nmhu.edu for link.*)

All Highlands faculty and staff are welcome to attend.

Power of Service Stars