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HU Power of Service

Spring 2021 Schedule | Fall 2020 Schedule | Spring 2019 Schedule | Power of Service Team Meetings

Are you interested in learning more skills? Would you like to develop your customer service approach?

Highlands University’s Power of Service Team organizes a series of monthly training sessions to help expand what you can do, and to improve the quality of service we all provide to our students and to each other.

A certificate of completion and a monetary award (dependent on funding) will be provided to each participant who attends 10 or more training events between September 2020 and July 2021.

Read more about the Power of Service Initiative.

To recommend a topic or learn more about Power of Service, please contact Michelle Bencomo at michelle@nmhu.edu or Veronica Black at veronica@nmhu.edu.

Spring 2021 Schedule

January 28, 2021

Event: Transfer Credit & General Core 101
Presenter: Andrellita Chavez
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description:
A basic guide regarding NMHU General Core and Transfer Credit Analysis. We will review the NMHU core requirements in degree audit. We will also review how transfer credit is analyzed from institutions in NM, out of state, international, and the military.

Event: PeopleAdmin and the Hiring Process – Navigation and Workflow
Presenter: HR Staff
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description
: Human Resources/Payroll presents refresher and introduction training on the hiring process through PeopleAdmin. In this session we will cover the basics of PeopleAdmin with some specialized attention to some of the most frequently asked questions. We will also go into more detail on the hiring process from creating a posting, to initiating the hiring proposal, to finalizing the onboard new-hire documents.

February 25, 2021

Event: Treasures from Kennedy
Presenter: Renee Buchanan
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description
: This presentation will feature highlights of the NMHU Foundation’s art collection from 16th century fine art prints to 21st century New Mexico painters and cover the events and art programs we offer when things are normally up and running.

Event: Banner Dashboard
Presenter: Steven Gonzales
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: TBD

March 25, 2021

Event: Effective Team Communication
Presenter: Lawrence Mirabal
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: “
Communication is like the thread through a string of pearls. Without it, everything falls apart”. Research shows that there are a range of communication styles, but we process information based on our communication style not our audience. This course will explore the traits and attributes of the four primary communication styles and how we can use this information to improve the quality of our relationships in our professional and personal life.

Click Here to Download Supporting Documents: How to score your Birds Survey & The Birds_Survey_2017

Presenter: Virtual Hospitality: Tips for successful virtual gatherings
Presenters: Julianne Salman and Julie Tumblety
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: Information will be provided by the presenters on what they have gathered, notes and tips from their own experiences with virtual events, to engage in a dialogue with attendees. Living and working in the virtual space, everyone will have something to share from their personal experiences and we can all learn best practices from each other.

April 22, 2021

Event: Excel Pivot Tables
Presenter: Max Baca
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description
: This course will offer the opportunity to learn about pivot tables in Excel. You will learn how to use this valuable tool with meaningful valuable data.

Event: Unconscious Bias
Presenter: Ruth Mariampolski
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description
: In this program, I will discuss the topic of unconsious bias – biases we have without being aware of them – centered around the research of Dr. Mazahrin Banji and her book, “Blindspot.” We will learn about a tool you can use to investigate your own unconscious biases. This short program is intended to be an introduction to the subject and provide food for thought.

May 27, 2021

Event: Letting Go and Getting Acquainted with Yourself
Presenter: Dr. Ian Williamson
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description:
According to Chinese Medicine, our personality or constitution could be characterized as being stronger and weaker in certain “elements”. Taking time in a workshop to look at ourselves through the lens of Chinese Medicine and Taoism may grant us a few insights about how to relax and work with who we are in our daily lives. Click Here to Download Supporting Document: 5 Element Personality Key

Event: The Power of Laughter
Presenter: Dr Ruthy Watson
Time: 10:00-11:00 or 2:00-3:00
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description
: It’s been challenging this past year and a half to find the humor with everything that has been going on. Laughter has been proven to be a powerful strategy for mitigating stress and improving mood. Mindfulness and wellness experts encourage laughing daily. This Power of Service will focus on laughter research and hopefully help you consider the role of laughter in your work and overall life.


Fall 2020 Schedule

October 29, 2020

Event: Important Information You Need to Know From the Office of the Registrar
Presenter: Office of the Registrar Staff
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: The presentation will cover Graduation Requirements, Degree Audit Navigation, and Catalog Information.

 

Event: The Seasons of the Soul & the Pandemic: Strategies for Moving Forward
Presenter: Dr. Ruthy Watson
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: We’ve been in the pandemic for more than half of the year and it’s not over. The summer has come and gone and here we are into the last quarter of the year with fall and the winter holidays approaching. How do we feel about the new behaviors that we’ve adopted and implemented during this time and what can we do to maintain our mental health as we move into what will be a holiday season that is different from any we’ve known? This presentation will help us check in with our present state and provide updated strategies for coping with as we stay the course and help our students and colleagues do the same.
 

November 19, 2020

Event: Branding, Web Content Updates, Professional Communication
Presenter: Kristy Tucker, Anne Maclachlan, Linda Anderle
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)Description: University Relations team members will present:

  • Why branding, graphic design and visual communication is important and how to submit requests for custom graphics projects.
  • An overview of the website and its purpose as a recruiting tool; how to request updates via the web-content form; how to request training to be a department page updater; and how the website differs from internal communications on the portal.
  • Email globals and facilities usage requests and properly branded email signatures.

Event: Center for Professional Development and Career Readiness
Presenter: Reynaldo Maestas
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: In this session, attendees will learn about how the Center for Professional Development and Career Readiness can help students succeed for their professional careers after graduation. Topics to be covered will include the systems Handshake and Optimal Resume.
 

Spring 2019 Schedule

May 23, 2019

Event: Resilience Training
Presenter: Ray Sanchez
Times: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Location: SUB 322
Description: Ray will share the training he provides to his fellow soldiers in the National Guard. He teaches the importance of finding the good, even in difficult situations.


Event: Making Data-Informed Decisions
Presenter: Lee Allard
Times: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Location: SUB 321
Description: Take a dive into the exciting and dangerous world of … data! We’ll look at some ways that data is used, misused, and ignored, sometimes to our peril, and sometimes to our advantage. How can we be better data consumers? Do we even want to be data consumers? Join us for a (reasonably) light discussion of this sometimes interesting realm.

Power of Service Team Meetings

Please consider joining our committee! We meet every other Tuesday from 3:30 – 4:30 p.m. via ZOOM (*email Michelle Bencomo at michelle@nmhu.edu or Veronica Black at veronica@nmhu.edu for link.*)

All Highlands faculty and staff are welcome to attend.

Power of Service Stars