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HU Power of Service

2021 Power of Service logo new

Summer 2022 Schedule | Spring 2022 Schedule | Fall 2021 Schedule | Power of Service Team Meetings

Are you interested in learning more skills? Would you like to develop your customer service approach?

Highlands University’s Power of Service Team organizes a series of monthly training sessions to help expand what you can do, and to improve the quality of service we all provide to our students and to each other.

A certificate of completion and a monetary award (dependent on funding) will be provided to each participant who attends 10 or more training events between September 2020 and July 2021.

Read more about the Power of Service Initiative.

To recommend a topic or learn more about Power of Service, please contact April Kent at ajkent@nmhu.edu or Veronica Black at veronica@nmhu.edu.

Summer 2022 Schedule

May 26, 2022

Event: The Transfer Evaluation System (TES) a New Tool to Help the Transfer Student
Presenter: Andrellita Chavez
Time: 10:00 – 11:00 AM & 2:00 – 3:00 PM
Location: Online Only! See NMHU MyPortal for more information
Description: This presentation will go over the capabilities of the TES software and how staff and faculty can use this tool to help prospective and current students.

 

Spring 2022 Schedule

April 28, 2022

Event: Anyone Can Be an Artist
Presenter: Veronica Black, MFA
Time: 10:00-11:00 or 2:00-3:00
Location: Event is offered in-person and via Zoom (check our SharePoint site for more info)
Description: Anyone can be an artist. And right now, while we’re all in and out of a pandemic, coming back from remote working, transiting to a new normal, what better time to find that inner artisan. This talking will highlight some of the methods from Austin Kleon book “Keep Going” and Felicia Day’s “Embrace Your Weird” to keep the creative juices going throughout this ever-changing couple of years. I will be sharing some of mine own art along with tips and trick to destress and refocus your stored up creative energy. These are crazy times! Let’s make some art!​

Event: Inspiring Action Using Stories from the Past, Present, and Future
Presenter: Lawrence Mirabal
Time: 10:00-11:00 or 2:00-3:00
Location: Event is offered in-person and via Zoom (check our SharePoint site for more info)
Description: “Imagine for a moment if you had the power to change the behaviors of others without “a stick or a carrot”? What would you do with that power?” This training discusses how individuals can leverage the power of life experiences to initiate behavioral changes in themselves and others through sharing of compelling stories. The course introduces the basic origins of inspiration in the human psyche, and how it translates in behavioral change. Furthermore, the course outlines the key elements that comprise the storytelling process and tips on how to become an effective storyteller. Demonstration of the process, as well as video examples will be shared to show hoe storytelling has been used to inspire individuals and groups to achieve notable achievements.

March 24, 2022

Event: Preparing for What’s Next…Presenters: Dr. Denise Montoya and Dr. Dhanila “Veena” ParboteeahTime: 10:00-11:00 or 2:00-3:00LocationEvent is offered in-person and via Zoom (check our SharePoint site for more info)Description: The pandemic disrupted how organizations operate, creating an uncertain, complex, and ambiguous workplace. Employees adapted quickly through the use of technology. Processes were transformed from a paper-based to a digital transaction overnight. Immediate training occurred to meet the demands of a remote workforce. Results of the pandemic include more efficient processes, more innovative and agile workplace, and a learning culture with more focus on employees’ mental health. We explore this change in the context of a small, regional educational institution.  Learning cultures and psychologically safe environments continue to be essential for employees and organizations to thrive beyond the pandemic.

Event: The Power of Words: Workshop About WritingPresenter: Kayt Peck Time: 10:00-11:00 or 2:00-3:00LocationEvent is offered in-person and via Zoom (check our SharePoint site for more info)Description: As premier poet laureate for the City of Las Vegas, New Mexico, Kayt C. Peck has a heavy responsibility to create and perform the poetry that expresses the heart and soul of the city she loves. With over 40 years of experience as a professional writer, she not only learned but totally lives the Power of Words. It is through words that visionaries can express the concepts that transform the lives of individuals, communities, organizations, even nations. Although this workshop will include performance of some of the poetry she has created as poet laureate, it will focus more on aiding attendees in understanding concepts tied to transformative writing as well as providing opportunities for attendees to implement some of the skills and methods to enhance their own use of words in their lives and their work with others.


February 24, 2022

Event: Enhancing Student Well-being: Start by Reshaping Institutional CulturePresenter: Leon BustosTime: 10:00-11:00 or 2:00-3:00Location: Event is offered via Zoom (check our SharePoint site for more info)Description: As college students face unprecedented levels of stress and anxiety, it is essential to have infrastructures that provide up-to-date practices and leadership willing to reshape the institution’s culture to promote health and well-being in various domains. In a COVID world, it is more important than ever develop strategies to improve the learning experience of our students to mitigate the adverse social and emotional effects of the COVID-19 outbreak. With the growing demand for a wide variety of student health-related services at Universities across the country, join the Director of Health Education and Wellness as he highlights what issues students are currently facing. Most importantly, learn what we can do to create change to enhance the well-being of our students.

Event: Outlook BasicsPresenter: ITS Help DeskTime: 10:00-11:00 or 2:00-3:00Location: Event is offered via Zoom (check our SharePoint site for more info)Description: ITS Help Desk will be going over Outlook: Best Practices, Tips and Tricks, as well as how to spot a phishing email.


January 27, 2022

Event: New Employee Forum
Presenter(s): Panel of Expert Staff
Time: 10:00-11:00 or 2:00-3:00
Location: Zoom (check the MyNMHU Portal for more info)
Description: If you’re new to Highlands, or have been here a while and are still trying to learn the ropes, join us as a panel of representatives from Human Resources, Financial Aid, Information Technology Services, the Library, Registrar’s Office, University Relations, Sodexo, and the Outdoor Recreation Center are available to answer your questions and get you feeling more comfortable in your position and on campus.

Event: Writing for Wellness
Presenter: Dr. Benjamin Villarreal
Time: 2:00-3:00
Location: Zoom (check the MyNMHU Portal for more info)
Description: In this interactive session, learn about how writing and other creative outlets can help with mindfulness, and walk away with some strategies for implementing writing for wellness into your daily life.

Fall 2021 Schedule

October 28, 2021

Event: Investing in Mutual Funds
Presenter: Dr. Kent Tucker
Time: 10:00-11:00 or 2:00-3:00
Location: SUB 321 and Zoom (check the MyNMHU Portal for more info)
Description: Investment basics in Mutual Funds. Attendees will learn how to analyze a Mutual Fund using the free on-line database of Morningstar.
Event: Where Are We Now?
Presenter: ITS Staff
Time: 12:00-1:00 or 2:00-3:00
Location: SUB 322 and Zoom (check the MyNMHU Portal for more info)
Description: Two years after and a pandemic in between – A progress update on NMHU’s Cyber Security Posture.

Power of Service Team Meetings

Please consider joining our committee! We meet every other Tuesday from 3:30 – 4:30 p.m. via ZOOM (*email  April Kent at ajkent@nmhu.edu or Veronica Black at veronica@nmhu.edu for link.*)

All Highlands faculty and staff are welcome to attend.

Power of Service Stars