HU Power of Service

Fall 2020 Schedule | Spring 2019 Schedule |  Power of Service Stars | Power of Service Team Meetings

Are you interested in learning more skills? Would you like to develop your customer service approach?

Highlands University’s Power of Service Team organizes a series of monthly training sessions to help expand what you can do, and to improve the quality of service we all provide to our students and to each other.

A certificate of completion and a monetary award (dependent on funding) will be provided to each participant who attends 10 or more training events between September 2020 and July 2021.

Read more about the Power of Service Initiative.

To recommend a topic or learn more about Power of Service, please contact Michelle Bencomo at michelle@nmhu.edu or Veronica Black at veronica@nmhu.edu.

Fall 2020 Schedule

October 29, 2020

Event: Important Information You Need to Know From the Office of the Registrar
Presenter: Office of the Registrar Staff
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: The presentation will cover Graduation Requirements, Degree Audit Navigation, and Catalog Information.

 

Event: The Seasons of the Soul & the Pandemic: Strategies for Moving Forward
Presenter: Dr. Ruthy Watson
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: We’ve been in the pandemic for more than half of the year and it’s not over. The summer has come and gone and here we are into the last quarter of the year with fall and the winter holidays approaching. How do we feel about the new behaviors that we’ve adopted and implemented during this time and what can we do to maintain our mental health as we move into what will be a holiday season that is different from any we’ve known? This presentation will help us check in with our present state and provide updated strategies for coping with as we stay the course and help our students and colleagues do the same.
 

November 19, 2020

Event: Branding, Web Content Updates, Professional Communication
Presenter: Kristy Tucker, Anne Maclachlan, Linda Anderle
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: University Relations team members will present:

  • Why branding, graphic design and visual communication is important and how to submit requests for custom graphics projects.
  • An overview of the website and its purpose as a recruiting tool; how to request updates via the web-content form; how to request training to be a department page updater; and how the website differs from internal communications on the portal.
  • Email globals and facilities usage requests and properly branded email signatures.

Event: Center for Professional Development and Career Readiness
Presenter: Reynaldo Maestas
Time: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Event is offered via Zoom (check the MyNMHU Portal for more info)
Description: In this session, attendees will learn about how the Center for Professional Development and Career Readiness can help students succeed for their professional careers after graduation. Topics to be covered will include the systems Handshake and Optimal Resume.
 

Spring 2019 Schedule

May 23, 2019

Event: Resilience Training
Presenter: Ray Sanchez
Times: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Location: SUB 322
Description: Ray will share the training he provides to his fellow soldiers in the National Guard. He teaches the importance of finding the good, even in difficult situations.


Event: Making Data-Informed Decisions
Presenter: Lee Allard
Times: 10:00 – 11:00 AM and 2:00 – 3:00 PM
Location: SUB 321
Description: Take a dive into the exciting and dangerous world of … data! We’ll look at some ways that data is used, misused, and ignored, sometimes to our peril, and sometimes to our advantage. How can we be better data consumers? Do we even want to be data consumers? Join us for a (reasonably) light discussion of this sometimes interesting realm.

Power of Service Stars

  • Dr. Denise Montoya, Master of Ceremonies
  • Michelle Bencomo, Co-lead, Student Relations Coordinator
  • Veronica Black, Co-lead, Interim Program Coordinator
  • Marcy Silva, Co-lead, Lead Help Desk Technician
  • Kevin Dominguez, Co-lead, Senior Administrative Assistant
  • Faron Valencia, Co-lead, Human Resources/Payroll Director
  • Adele Ludi, Technology Support Services Manager
  • Steven Gonzales, Payroll Accountant
  • April J. Kent, Librarian, Head of Public Services Division
  • Patricia López, Office Coordinator
  • Josephine Sena, Librarian, Head of Government Documents/Periodicals Division
  • Marka Trujillo, HR Generalist
  • Linda Anderle, Administrative Assistant, Community Liaison
  • Inca Crespin, Assistant Registrar
  • Anne Bradford, Senior Administrative Assistant
  • Alyssa Valencia, Administrative Assistant

Power of Service Team Meetings

Please consider joining our committee! We meet every other Tuesday from 3:30 – 4:30 p.m. via ZOOM (*email Michelle Bencomo at michelle@nmhu.edu or Veronica Black at veronica@nmhu.edu for link.*)

All Highlands faculty and staff are welcome to attend.