Faculty Help

Support and Resources for Faculty

Welcome! Information provided below outlines support information and resources available to you, as you begin preparing/teaching your courses.

Faculty Resources

New Mexico Highlands University
Veronica Black: veronica@nmhu.edu
(Program Coordinator for Center for Teaching Excellence available for Drop-in Hours)
Dr. Ben Villarreal: bjvillarreal@nmhu.edu
(Director of Center for Teaching Excellence available for Drop-in Hours)
Megan Shudde: mwshudde@nmhu.edu
(Senior Instructional Design available for Drop-in Hours)
Dr. Patrick Wilson: patrickwilson@nmhu.edu
(Director of Online and Extended Learning)

ITS Service Desk:
Phone: 505-426-2215
Hours of Operation:
Monday – Friday from 8:00 AM – 5:00 PM. (Support staff will also be available for extended hours to support Saturday and evening classes and will be available for the first 30 minutes into the last class of the day.)

24/7 Brightspace HelpPhone: 1-877-325-7778- Chat is available in Brightspace, under Technical Support (located at the bottom of the Brightspace homepage) 

Library Information Desk Contact Info:
Phone: 505-426-2275
Zoom Reference Desk: https://nmhu.zoom.us/j/5054543401  

Hours of Operation for the Online Helpdesk:
Monday – Friday from 8:00 AM – 5:00 PM until classes begin. 

When classes begin our hours will be:
Monday-Thursday: 7:30 AM – 10:00 PM
Friday: 7:30- AM – 5:00 PM
Saturday: Closed.
Sunday: 1:00 PM -10:00 PM 

Brightspace is NMHU’s learning management system. It provides online access to courses and to course materials. Brightspace is used in conjunction with online, hybrid, and traditional classes. It also provides access to online sessions that use ZOOM and chat. 

  • Brightspace Faculty Orientation– All faculty member is automatically enrolled in Brightspace Faculty Orientation. This course is designed to give you access to Brightspace and Zoom tutorials.  
  • Additional Brightspace Subscription Training- Provides on-demand Brightspace training courses. Registration how to video can be found here. 
  • How to Roll Over Course ContentCopy course content from a previous course or Sandbox. 
  • Add Content- It is recommended that faculty add necessary content (Syllabus, Zoom link, instructional materials, assignments, assessments) in Brightspace prior to classes starting. Content Overview 
  • D2L Resources for Faculty- d2l.com/covid-19/ 
  • Come Together to Learn Together initiative. This webinar series offers insights from the Brightspace Community on experiences with the diverse ways that you can teach and interact with your learners online. 

ZOOM is the web teleconferencing tool used to hold classes simultaneously on the main campus and off-campus statewide centers. 

Using Zoom? 

Zoombombing Resources 

  • What is Zoombombing? A new form of trolling in which a participant uses Zoom’s screensharing feature to interrupt and disrupt meetings and classes. How to Prevent Zoombombing 
  • Ultimate Zoombombing Training: Here is the Recording 

Zoom for Mobile Devices 

For mobile device check out the Zoom Mobile App. 

ITS Help Desk will remain available to provide support for students, faculty, and staff, while working from home. Support staff will be available by phone and email. In-person support will not be available. 

ITS does not expect a reduction in services, except for in-person support. Staff will be able to assist with the following services: 

  • Password resets
  • Account login assistance 
  • Account creation for new employees 
  • Navigation of software, including Brightspace and Zoom 
  • Technology training, testing, and troubleshooting 
  • Assistance granting VPN and Remote Desktop access for those who need it 
  • Software installs 
  • Banner support 

Online Services will remain available, including: 

  • Brightspace 
  • Zoom 
  • Self-Service Banner 
  • Office 365 (Email, OneDrive, SharePoint, etc) 
  • Banner Admin (users will need to establish a VPN connection) 
  • SPSS Server 

*Respondus Lock Down Browser/Monitor 

ITS Work Orders form: LINK 

You are a Highlands employee and need a username and password.

  • Click here to access the faculty/staff username application form.
    • A username/password is required for Highlands employees to have access to university computers or online resources.
    • Please complete the application and send it to the email address in the instructions or print out the completed application and take it to ITS.
    • It takes about one working day for a username to be created.

Donnelly Library Information Desk will remain available to provide support for students, faculty, and staff while working from home. Library staff will be available by phone and email. There will be an online library information desk available. In-person support will not be available. 

Donnelly Library does not expect a reduction in essential library services, with the exception of in-person support and circulation of physical library material like DVDs and print books. Staff will be able to assist with the following online services: 

  • Online Library Help Desk 
  • Electronic Databases 
  • Streaming Video Services 
  • Online Journals 
  • E-books 
  • Online Newspapers 
  • Online Magazines 
  • Online Catalog (LIBROS) 
  • Interlibrary Loan (ILL) digital articles when available o Contact libraryloan@nmhu.edu for assistance with ILL 
  • Electronic Reserves 
  • Online Tutorials 
  • Library Instruction Sessions upon request by Faculty o Contact April Kent at ajkent@nmhu.edu to schedule 
  • Library Research Course – LIBR 1100 – will be taught online