ITS Help Desk   

ITS Help Desk will remain available to provide support for students, faculty, and staff, while working from home. Support staff will be available by phone and email. In-person support will not be available. 

ITS does not expect a reduction in services, except for in-person support. Staff will be able to assist with the following services: 

  • Password resets
  • Account login assistance 
  • Account creation for new employees 
  • Navigation of software, including Brightspace and Zoom 
  • Technology training, testing, and troubleshooting 
  • Assistance granting VPN and Remote Desktop access for those who need it 
  • Software installs 
  • Banner support 

Online Services will remain available, including: 

  • Brightspace 
  • Zoom 
  • Self-Service Banner 
  • Office 365 (Email, OneDrive, SharePoint, etc) 
  • Banner Admin (users will need to establish a VPN connection) 
  • SPSS Server 

*Respondus Lock Down Browser/Monitor 

ITS Work Orders form: LINK 

You are a Highlands employee and need a username and password.

  • Click here to access the faculty/staff username application form.
    • A username/password is required for Highlands employees to have access to university computers or online resources.
    • Please complete the application and send it to the email address in the instructions or print out the completed application and take it to ITS.
    • It takes about one working day for a username to be created.