ITS Help Desk







ITS provide support for students, faculty, and staff. Support staff will be available by phone and email. Reach out to the Help Desk at 505-426-2215 or itshelpdesk@nmhu.edu for support.

Please be informed that ALL IT Support Services and request must be channeled through the ITS Help Desk. ITS is experiencing extraordinarily high volume of support requests – all requests called into the Help Desk will have a work order assigned and will be performed in the order received unless identified as critical or a high priority.

Staff are able to assist with the following services:

  • Password resets
  • Account login assistance
  • Account creation for new employees
  • Navigation of software, including Brightspace and Zoom
  • Technology training, testing, and troubleshooting
  • Assistance granting VPN and Remote Desktop access for those who need it
  • Software installs
  • Banner support

Online services include:

  • Brightspace
  • Zoom
  • Self-Service Banner
  • Office 365 (Email, OneDrive, SharePoint, etc)
  • Banner Admin (users will need to establish a VPN connection)
  • SPSS Server

ITS Help Desk Contact Info:
Phone: 505-426-2215
Email: itshelpdesk@nmhu.edu

Hours of Operation:
Can be found HERE.

24×7 Support by D2L:
24×7 support is also available to the campus community through D2L. Support is available by phone and chat. Expert support for Brightspace is available to students and faculty.
Phone: 1-877-325-7778
Chat is available in Brightspace, under Technical Support (located at the bottom of the Brightspace homepage)

ITS Work Orders

Work Orders form: LINK

Office Phone Instruction

CISCO Quick Reference Guide: Document