ITS provide support for students, faculty, and staff. Support staff will be available by phone and email. Reach out to the Help Desk at 505-426-2215 or itshelpdesk@nmhu.edu for support.
Please be informed that ALL IT Support Services and request must be channeled through the ITS Help Desk. ITS is experiencing extraordinarily high volume of support requests – all requests called into the Help Desk will have a work order assigned and will be performed in the order received unless identified as critical or a high priority.
Staff are able to assist with the following services:
- Password resets
- Account login assistance
- Account creation for new employees
- Navigation of software, including Brightspace and Zoom
- Technology training, testing, and troubleshooting
- Assistance granting VPN and Remote Desktop access for those who need it
- Software installs
- Banner support
Online services include:
- Brightspace
- Zoom
- Self-Service Banner
- Office 365 (Email, OneDrive, SharePoint, etc)
- Banner Admin (users will need to establish a VPN connection)
- SPSS Server
ITS Help Desk Contact Info:
Phone: 505-426-2215
Email: itshelpdesk@nmhu.edu
Hours of Operation:
Can be found HERE.
24×7 Support by D2L:
24×7 support is also available to the campus community through D2L. Support is available by phone and chat. Expert support for Brightspace is available to students and faculty.
Phone: 1-877-325-7778
Chat is available in Brightspace, under Technical Support (located at the bottom of the Brightspace homepage)
ITS Work Orders
Work Orders form: LINK
Office Phone Instruction
CISCO Quick Reference Guide: Document