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Information Technology Services

What We Do:

ITS provides enterprise level technology support to students, faculty, and staff to include office, classroom, and lab technology (PC, printer, telephone, projector, SmartBoard, etc), network, internet access, account access, Microsoft Office 365 email and the suite of Office products, back-end support for the University’s enterprise resource planning (ERP) and Student Information System (SIS) Banner and back-end support for the Desire2Learn Learning Management System.

In addition to providing support for the desktop and mobile computing, ITS is committed to providing proactive support, which includes upgrading and maintaining infrastructure, performing server installations and support, and deploying new software and products.

Services We Offer: 

Students: 

  • Look up account information (Username, password, Banner ID)
  • Reset password and assist with setting a new password
  • Assist with login to Self-Service Banner, Email, Desire2Learn, etc
  • Assist with requesting printed transcript online
  • Virus/malware cleanup (main campus only)
  • Wireless network support & repair (across campus, including residence halls)
  • Diagnose limited hardware and software issues on personal devices
  • Assist with connecting to SPSS server for classes
  • Maintain and upgrade equipment and software in labs and classrooms
  • Software installations on personal devices– Office 365, software provided by student, select freeware

Technical help for students

Faculty and Staff

  • Create user accounts for new employees.
  • Reset password and assist with setting a new password
  • Assist with login to Self-Service Banner, Email,
  • Train users in using Internet Native Banner, voicemail, email, classroom technology
  •  Install, maintain, and replace office technology (PC/Mac, telephone, printer,
  • Install, maintain, and replace classroom technology (PC, projector, SmartBoard, etc)
  • Provide hardware and software quotes
  • Troubleshoot hardware and software issues on university devices
  • Diagnose limited hardware and software issues on personal devices
  • Reset voicemail PINs
  • Install standard and special software

Technical help for faculty and staff

ITS Work order for faculty and staff

Contact Information: 

The ITS Help Desk can facilitate all support requests and should be the first point of contact – call (505) 454-3496 or email  itshelpdesk@nmhu.edu. ITS is located on the ground floor of the Donnelly Library Building.

Office Hours

Monday 8 a.m. – 5 p.m.

FAQs

Q: What is my username?

A: Users may look up their username online at the Self-Service Banner login page.  Click on the link that says “Click here for Help with Login”https://banweb.nmhu.edu/wtlhelp/twbhhelp.htm

Q: How do I reset my password?

A: Students can reset their password online at the Self-Service Banner login page.  Click on the link that says “Click here for help with Login” https://banweb.nmhu.edu/wtlhelp/twbhhelp.htm  For security purposes faculty and staff are unable to reset their own password.  For assistance resetting a password, call ITS at 505-454-3496.

Q: How do I request a copy of my transcript?

A: 

  1. Click on Student
  2. Click on Student Records
  3. To request your official transcript, click on Request Printed Transcript OR to view your unofficial transcript, click on Academic Transcript

Note: The page for requesting an official transcript includes instructions, however, if you need assistance requesting a transcript you can contact the Transcript Specialist at 505-454-3455 or ITS at 505-454-3496. 

Q: How do I install Office 365?

A: NMHU students, faculty and staff can install Office 365 ProPlus.  You have 5 licenses that can be used on PC or Mac, tablets, smartphones, and other devices.  For more information and instructions, click here: https://its.nmhu.edu/includes/onlinedocs/display.html?quicklink=4644

Q: What is my email address?

A: Student email address is username@live.nmhu.edu. Faculty & Staff email address is username@nmhu.edu

Information Technology Resource Policies (PDF)