ITServices Telework Business Continuity Plan
ITS is now performing operations remotely and are available to provide support for students, faculty, and staff. Support staff will be available by phone and email. In-person support will not be available.
Please be informed that ALL IT Support Services and request must be channeled through the ITS Help Desk. ITS is experiencing extraordinarily high volume of support requests – all requests called into the Help Desk will have a work order assigned and will be performed in the order received unless identified as critical or a high priority.
ITS does not expect a reduction in services, with the exception of in-person support. Staff will be able to assist with the following services:
Help Desk Hours of Operation:
Monday-Friday: 8 a.m. – 5 p.m. MST*
Saturday and Sunday: Closed*
Extended evening and weekend hours of operation provided during the semester.
*Off-campus extended hours support provided 24x7x365
(Subject to change)
What we do
ITS provides technology support to students, faculty, and staff to include office, classroom, and lab technology (PC, printer, telephone, projector, SmartBoard, etc), network, internet access, account access, Microsoft Office 365 email and the suite of Office products, back-end support for the University’s enterprise resource planning (ERP) and Student Information System (SIS) Banner and back-end support for our learning management system Brightspace.
In addition to providing support for the desktop and mobile computing, ITS is committed to providing proactive support, which includes upgrading and maintaining infrastructure, performing server installations and support, and deploying new software and products.
Resources for Students
Resources for Faculty & Staff
Submit a work order (Faculty and staff only – students must call the Help Desk)