*Reminder: Classes will not extend beyond the scheduled end date. NMHU’s graduation process and commencement ceremony will proceed as originally scheduled and still occur on the original dates.*
Updated 4/14/2024 2:30 PM
New Mexico Highlands University will resume full operations tomorrow, Monday, April 15, 2024.
To ensure class instruction and other services resume as smoothly as possible, the Emergency Operations Center asks all students, staff, and faculty to be aware of the following:
- Resetting all user passwords was necessary to ensure the security of the NMHU technology environment. All faculty, staff, and students must change their passwords to regain access to their NMHU accounts. You must change your password before accessing the NMHU technology environment, including all classes and class materials you normally access via the MyNMHU portal.
- ITS is working hard to restore access to everyone. They are experiencing a high number of calls and requests, so please be patient as they work with the entire campus to return us to normal operations.
- Assistance with changing passwords is available via the following methods. Be sure to have a photo ID available.
- ITS Help Desk In-person at the Purple Pub Computer Lab (SUB 213) – Sunday 10:00 am-5:30 pm
- In-person at the ABQ Center (SWALB 120) – Sunday 10:00 am-5:00 pm
- In-person at the RR Center (RR123) – Sunday 10:00 am-2:00 pm, extended based on volume
- Over the Phone at the Higher Education Center (HEC) in Santa Fe And Farmington – Sunday 10:00 am-5:00 pm) See contact info below.
- Robert A Anaya (Both Centers) raanaya@nmhu.edu 505 426-2130
- Sharon Doom (Farmington) sharondoom@nmhu.edu 505-429-7577
- Farmington Center: We are working to resume services at the Farmington Center as quickly and safely as possible. Information about resuming service at the Farmington Center is forthcoming.
- ITS Help Desk Over the Phone: 505-426-2215 – Sunday 10:00 am-5:30 pm
- Users can also use the “Forgot Password” option at https://my.nmhu.edu
- All NMHU employees will resume their regular work schedules beginning Monday, April 15.
- Internet service is again available on campus and at the Albuquerque, Rio Rancho, and Santa Fe centers.
- While classes are available to resume on Monday, each faculty member will decide on a class-by-class basis how to move forward with class assignments and exams.
- Classes will not extend beyond the scheduled end date. NMHU’s graduation process and commencement ceremony will proceed as originally scheduled and still occur on the original dates.
- Campus time clocks will remain offline through the end of the current pay period. Please continue to clock in and out by logging into the Paycom site via a computer or the mobile phone app.
– NMHU Emergency Operation Center
Updated 4/14/2024 10:30 AM
As part of the process to ensure the security of the NMHU technology environment, it was necessary to reset all user passwords. This process has taken place. All faculty, staff, and students must change their passwords in order to regain access to their NMHU accounts.
Assistance with changing passwords is available via the following methods. Be sure to have a photo ID available.
- ITS Help Desk In-person at the Purple Pub Computer Lab (SUB 213) – Sunday 10:00 am-5:30 pm
- In-person at the ABQ Center (SWALB 120) – Sunday 10:00 am-5:00 pm
- In-person at the RR Center (RR123) – Sunday 10:00 am-2:00 pm, extended based on volume
- Over the Phone at the Higher Education Center (HEC) in Santa Fe And Farmington – Sunday 10:00 am-5:00 pm) See contact info below.
- Robert A Anaya (Both Centers) raanaya@nmhu.edu 505 426-2130
- Sharon Doom (Farmington) sharondoom@nmhu.edu 505-429-7577
- Farmington Center: We are working to resume services at the Farmington Center as quickly and safely as possible. Information about resuming service at the Farmington Center is forthcoming.
- ITS Help Desk Over the Phone: 505-426-2215 – Sunday 10:00 am-5:30 pm
- Users can also use the “Forgot Password” option at https://my.nmhu.edu.
All NMHU-issued computers must have security software installed before they can access the university network. This software is available at NMHU’s Purple Pub Lab (SUB 213) in Las Vegas starting Sunday, April 14. It will also be available at the Albuquerque and Rio Rancho centers beginning Sunday, April 14. Security software support is also available remotely. ITS Help Desk staff will assist with the installation.
- Employee personal computers that connect to the NMHU network are recommended to have the security software installed.
- If you bring your computer to install security software, please have it powered up and charged or have a power source.
– NMHU Emergency Operations Center
- Employees who normally receive their paycheck via direct deposit will have their checks deposited into their direct deposit accounts as they normally do.
- Employees who normally pick up paper checks on campus can do so at the Purple Pub in the Student Union (Rm. 213) today until 5 p.m. and tomorrow from 9 a.m. to 5 p.m.
Updated 4/10/2024 3:15 PM
Earlier this month, New Mexico Highlands University experienced a ransomware incident. In response, the University took the impacted systems offline and commenced an investigation. The investigation is ongoing, and several University systems are still offline, including the MyNMHU portal. New Mexico Highlands University is working methodically to restore its systems as quickly and as safely as possible. In the interim, we have canceled classes through Sunday, April 14. As the investigation and restoration processes progress, we will provide updates about the resumption of classes.
Once classes resume, the NMHU faculty will work with each class to determine the best path forward for class completion. Classes will not extend beyond the scheduled end date. NMHU’s graduation process and commencement ceremony will proceed as originally scheduled and still occur on the original dates.
NMHU publishes updates to its community via email, text messages, robocalls, and the NMHU website to ensure our students, staff, faculty, and community members have the best and most current information. Those seeking the most current information about this event should visit nmhu.edu/eoc.
Updated 4/9/2024 7:00 PM
UPDATE – The Center for Excellence in Social Work would like to affirm that the inaugural Social Work Education Summit is still happening this Friday, April 12, 2024, in Socorro, NM, despite the NMHU technical difficulties. New Mexico Tech’s campus is still fully operational, and the cancellation of NMHU classes will not affect the date or time of the summit. We are extremely excited to spend time with you at this event on Friday!
— Monica Rae Otero and The Center Team
Updated 4/9/2024 3:00 PM
NMHU has canceled all classes from Wednesday, April 10, through Sunday, April 14. All non-essential employees should continue to consult with their supervisors to determine if they are required to be on campus during this time.
Be sure to visit nmhu.edu/eoc for updates regarding this continually changing situation. Again, thank you for your patience.
Updated 4/9/2024 1:25 PM
NMHU administration and faculty association have agreed on the following MOA:
MOA LINK
Updated 4/9/2024 9:20 AM
HR and Payroll will continue working from the Purple Pub in the student union building and be available for employees who need access to their Paycom accounts. For remote and center employees, call the following numbers for assistance:
505-454-3242
505-429-9765
505-454-3393
505-454-3243.
We highly encourage all employees with access to the main campus to visit the Purple Pub in person, as we have more resources available to assist them. We ask that those who can visit the Purple Pub do so and leave the phone lines for remote or center employees.
Thank you,
HR/Payroll
Updated 4/9/2024 8:30 AM
Donnelly Library will remain open and staffed during our regular semester hours.
Monday-Thursday 8:00 am-10:00 pm
Friday: 8:00 am-5:00 pm
Saturday: Closed
Sunday: 1:00 pm-10:00 pm
Library staff can provide research assistance in person and by telephone. The library information desk phone number is 505-454-3401.
Books, DVDs and other materials can be checked out.
Interlibrary loan requests continue to be processed.
Please visit the Off-Campus Resources: https://nmhu.libguides.com/offcampusresources for links to library services available online at this time. Note: Internet access is not currently available at Donnelly Library but some online resources are available.
Updated 4/8/2024 10:00 AM
To assist with ensuring all timesheets are submitted and approved in advance of the coming payroll run, HR/Payroll has extended the deadline for approval to 3 p.m. today.
HR/Payroll has set up phone numbers for employees and supervisors to get information about accessing Paycom. Several HR/Payroll staff are assigned specifically to field these calls. We ask that these numbers be used only by employees not on campus in Las Vegas so those off-site can complete their submissions and approvals as quickly as possible. Campus employees are highly encouraged to visit the Purple Pub in the Student Union Building. Both HR and Payroll will be on-site to help employees gain access to Paycom and timecards.
To Access Paycom: For all Center and Remote employees to gain access to Paycom, please contact HR at 505-454-3393 or 505-454-3243.
To Update Timecards: Once Center and Remote employees have access to Paycom, if hourly employees need help with timecard entry, please call the Payroll Dept at 505-429-3836.
We are working hard to make sure all employees and student work-study employees are paid on time. We appreciate your patience and understanding as we navigate this network issue.
-HR/Payroll
Updated 4/7/2024 7:50 PM
All employees should continue to consult with their supervisor regarding work assignments.
Campus phones have been restored. Campus internet connectivity, VPN, and authentication remain unavailable.
Updated 4/7/2024 2:05 PM
Students and faculty are dependent on technologies that require internet access to properly function, and due to the current lack of availability of that technology, all classes will remain canceled through Tuesday, April 9. We will provide another update on Tuesday regarding the resumption of classes.
The Information Technology Service office continues to install security software on university computers as it works to restore services. This work also requires the university network, and thus internet access on our campus and centers, to remain unavailable.
Once network service has been restored, students should work with their professors to catch up on any missing coursework that is a direct result of the outage.
Registration for summer and fall courses will resume once Banner access has been restored.
A reminder to all NMHU employees and work-study students: All employee timesheet submissions must be completed by Monday, April 8, at 10 a.m., and supervisor’s approvals must be completed by Monday, April 8, by 11 a.m. Human Resources and Payroll staff will be at the Purple Pub in the Student Center starting at 8 a.m. on Monday to assist. They will provide Paycom login credentials for both employees and supervisors.
Work Study Students, Please Note: If you did not work due to the network disturbance, please enter the time you would have worked for Wednesday, Thursday, and Friday, April 3-5. Please coordinate with your supervisor to make up the time before the end of the semester. If you actually worked April 3-5, enter your time as usual. All punch change requests for work-study students must be completed by Monday at 10 a.m., and supervisor approvals must be completed by 11 a.m.
We are working hard to make sure all employees and student work-study employees are paid on time. We appreciate your patience and understanding as we navigate this network issue.
–NMHU Emergency Operations Center
Updated 4/5/2024 5:35 PM
NMHU cybersecurity vendors have officially verified that the network issue our institution is currently experiencing is, in fact, a ransom attack. We are one of several state entities recently attacked, and we are still working to determine the full extent of the attack. To that end, ITS has begun installing software on university computers to assist with the investigation. This software is tightly restricted and monitors only for malicious activity. We thank you for your patience during this process. We’ll provide more information as it becomes available.
Class schedule and business operation information will be updated on Sunday, April 7.
Best,
NMHU Emergency Operations Center
Updated 4/5/2024 5:24 PM
UPDATE: Payroll and Timesheets
All employee timesheet submissions must be completed by Monday, April 8, at 10 a.m., and supervisors approvals must be completed by Monday, April 8, by 11 a.m. Human Resources and Payroll staff will be at the Purple Pub in the Student Center starting at 8 a.m. on Monday to assist. They will provide Paycom login credentials for both employees and supervisors.
Work Study Students, Please Note: If you did not work due to the network disturbance, please enter the time you would have worked for Wednesday, Thursday, and Friday, April 3-5. Please coordinate with your supervisor to make up the time before the end of the semester. If you actually worked April 3-5, enter your time as usual. All punch change requests for work-study students must be completed by Monday at 10 a.m., and supervisor approvals must be completed by 11 a.m.
We are working hard to make sure all employees and student work-study employees are paid on time. We appreciate your patience and understanding as we navigate this network issue.
Thank you,
Human Resources and Payroll
Updated 4/5/2024 2:00 PM
While classes have been canceled through Sunday, Donnelly Library will remain open and staffed during our regular semester hours. The library, like the rest of campus, does not have Internet access, but books and other materials can be checked out.
Friday, April 5, 2024: 8:00 am-5:00 pm
Saturday, April 6, 2024: closed
Sunday, April 7, 2024: 1:00 pm. – 10:00 pm
Updated 4/4/2024 1:30 PM
ITS continues to work to restore all campus services. Further investigation into the cause of the issue is underway. While this work continues, we have several announcements:
- All classes have been canceled through Sunday, including asynchronous and all NMHU centers (Albuquerque, Rio Rancho, Santa Fe, and Farmington).
- All employees should continue to consult their supervisor regarding reporting to campus. Work can continue to take place from home for non-critical employees, and administrative leave has been approved from April 3-5 for employees. It will be automatically applied to the timesheets of those not reporting to their worksite.
- The Code Blue emergency poles on campus have been temporarily disabled until this issue is resolved. Each pole prominently displays the current NMHU Police Dispatch phone number (505.426-6763).
- We’ll distribute detailed information regarding access to the Paycom payroll system this afternoon in a separate communication. In the meantime, however, Human Resources is currently providing staff at Purple Pub computer lab in room 213 of the Student Union building for employees on the main campus to assist with Paycom functions, and ITS has set up computers dedicated to employee log-in functions there as well.
As we navigate this technical issue, know that our core principles guide the effort of the Emergency Operations Center:
- Safeguarding our students, faculty, staff, and campus visitors.
- Continuing our core mission: teaching our students.
- Striving to have the least impact on our students and employees.
Be sure to visit nmhu.edu/eoc to review all updates regarding this continually changing situation. Again, thank you for your patience.
–NMHU Emergency Operations Center
Updated 4/3/2024 5:00 PM
The Campus Police and Security Department has temporarily closed its switchboard. To reach campus police dispatch for both emergency and non-emergency situations, call 505-426-6763.
Updated 4/3/2024, 3:27 PM
NMHU Campus Community,
Information Technology Services (ITS) department has identified a technology issue that has impacted our campus portal authentication functions. ITS is working to restore the impacted services.
Out of an abundance of caution, NMHU is canceling all classes scheduled to start after 3 p.m. on Wednesday, April 3, and all classes on Thursday, April 4. Employees should consult their supervisors to determine if they are required to be on campus for both the rest of Wednesday and for Thursday.
Please do not contact ITS for support at this time; the department is focusing all its resources on resolving this issue. ITS identified this issue early and has added substantial extra security over the past five years to the NMHU network in the event of this type of occurrence. We will restore full service as quickly as possible.
Further information will be posted to the NMHU website (nmhu.edu) as it becomes available.
Thank you for your patience,
NMHU Emergency Operations Center