Click for Highlands coronavirus updates

Click for Highlands coronavirus updates

Environmental Health and Safety (Fire Safety)

Environmental Health and Safety (Fire Safety) will remain available to respond to emergency and/or fire detection/system issues to provide support to university operations.

The following actions/decisions are in place during the extent of the COVID-19 incident:

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Student Services

Bookstore: Textbook returns

We have had to implement new procedures on how we will be collecting/accepting rentals due to the Covid-19 pandemic. For questions, contact Bookstore@nmhu.edu.

Textbooks rentals are due May 8, 2020. Below are options for returning textbooks:

By mail:
NMHU RENTAL RETURNS
1713 E University Ave.
Las Cruces, NM 88001

Please note that the Las Cruces address is correct.

Include a piece of paper with Name, Student ID number, and telephone number. Email tracking information to Bookstore@nmhu.edu. Must be postmarked on or before May 8, 2020.

Drop off in Las Vegas at the following times only: May 7-8, 2020 from 8 to 11 a.m. and 1 to 4 p.m.

We will be set up in the ticket booth in the Student Union Building.
Students will enter from the north side of the SUB (near the ballroom).
Only three students will be allowed inside the SUB atrium at a time.
Barriers will be set with marked 6 feet distance as they wait in line outside.
Students will exit through the south side of the SUB (near the C-store).


Applying to New Mexico Highlands University

Due to the difficulties in obtaining official records during the COVID-19 outbreak, we will now be accepting admissions documents in the form of screen shots and unofficial records. Documents can be sent to admissions@nmhu.edu for admissions processing.

We are available by phone (505) 454-3394 and email. Please leave a message and we will return your call promptly.

You can find out more about the applications process here.

Housing and Student Conduct

Housing and Student Conduct (HSC) department will remain available to provide support for students and staff while working from home. Support staff will be available by telephone and email. In-person support will not be available.

HSC does not expect a reduction in services. Staff will be available to assist with the following services:

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Office of Financial Aid and Scholarships

Our offices are closed until further notice. We appreciate your patience at this time and value our students. Our office staff are working remotely and are continuing our daily processes. We ask that you communicate with us by email only at financialaid@nmhu. Due to the sensitive nature of the information we process, all documents should be submitted by email to financialaid@nmhu.edu. You can log into your self-service portal to see the updates. We will also answer any inquiries you may have within a 24-hour period.

Student Accounts Receivable

Student Accounts Receivable will remain available to provide support for students, faculty, and staff, while working from home. Support staff will be available by email. In-person support will not be available.

Student Accounts Receivable does not expect a reduction in services, with the exception of in-person support. Staff will be able to assist with the following services:

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Admissions Office

The Office of Admissions is open our normal business hours Monday-Friday,  8 a.m. to 5 p.m., though we are only accessible by email admissions@nmhu.edu and by phone (505) 454-3394 until further notice. We are still here to help you enroll in Highlands!

Staff and students who need help must leave a voicemail with their contact information so we can return their call and support them. All voicemails left at the 3394 line will be sent to our admissions@nmhu.edu inbox. This way, we will find your voice messages quickly.

Registrar’s Office

The Office of the Registrar will remain available to provide support for students, faculty, staff, and administrations while working from home. Support staff will be available by email and telephone (if a staff member is available in the office to answer the telephone). Please allow up to 24 hours for email responses.  In-person support will not be available.

The Office of the Registrar does not expect a reduction in services, with the exception of in-person support. Staff will be able to assist with the following services:

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Academic Support

ARMAS

The ARMAS center has resumed full online operations as of 3/30/2020.  All ARMAS staff are available via email/phone during regular business hours. In addition, academic support for STEM courses is available to students through Microsoft Teams and Zoom. Supplemental instruction leaders, math tutors, and MSEIP success coaches have reached out to students on their course rosters and formulated course teams.  They will continue to remain in close contact with course instructors and be responsible for conducting online peer mentoring sessions.

For questions about academic support programs, please contact:

Kelly Trujillo; Director kmtrujillo@nmhu.edu

Laura Salazar; Supplemental Instruction Coordinator lmsalazar@nmhu.edu

Estrella Gutierrez; MSEIP Coordinator ergutierrez@nmhu.edu

Lorraine Bowman; Math Tutor Coordinator lpbowman@nmhu.edu

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Continuing Education Units, School of Social Work 

Due to the COVID-19 restrictions in our state, NMHU School of Social Work Continuing Education Program will try to offer their continuing education workshops via Zoom.

Each workshop offered will be dealt with on a case-by-case basis depending on the presenters capabilities and circumstances. Participants who are signed up for any workshops, will be sent an updated email a few days prior to the workshop they are signed up for along with instructions on how to participate via Zoom.

We do advise you to check with your Board(s) to see if they are making any concessions for licensure requirements during this time. Thank you for your patience and understanding. Please be safe.

HUE virtual programming and mentoring

The Highlands Undergraduate Enrichment (HUE) will be offering mentoring and tutoring for the rest of the semester through Microsoft Teams. This service is an office 360 product and is available for all students at NMHU! It is a virtual space that will allow you to seamlessly continue receiving mentoring and tutoring as we wrap up the final six weeks of the semester.

Remember, we’ll be here to support you in any way that we can! For students who have peer mentors in your courses,  you have been added to a Microsoft Team that the Peer Mentor has created. If you do not see a team affiliated with the course that you are taking, please email the Interim Director of the HUE program, Leon Bustos, at leonbustos@nmhu.edu so we can ensure that you are registered in the team.

Here is a YouTube video that will show you the basics of accessing Microsoft Teams!

https://www.youtube.com/watch?v=qx8xHpRMFHU

HUE will also continue with virtual programming and events from a distance!

Language Learning Center

Beginning April 1, the Language Learning Center will be available only through email starting April 1 for students.

To schedule a Spanish tutoring appointment, email
Shania sramirez6@live.nmhu.edu
Maria msotomayor@live.nmhu.edu
Mandy mlyon1@live.nmhu.edu

To schedule an ASL tutoring appointment, contact Christina clither1@live.nmhu.edu.

For any other questions regarding the LLC, contact Dr. Norma A. Valenzuela nvalenzuela@nmhu.edu.

HU CARES 

Main campus:

CARES staff on main campus in Las Vegas are currently telecommuting.

CARES staff will be available for individual contact via ZOOM. Students needing this service should call CARES staff at the contact information below for a link. CARES staff will provide programming in the virtual environment. Information regarding programming will be distributed globally via email and CARES social media.

Statewide centers:

CARES staff in the statewide centers will be telecommuting as well. Center staff and students are advised to contact Ms. Burbank directly via email for assistance as needed. Ms. Burbank will provide the appropriate assistance.

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Student Success Center

Student Success Center (SSC) staff are working remotely during our normal business hours. We are accessible via email studentsuccess@nmhu.edu, phone 505-454-3188, Microsoft Teams App, Zoom and text. Voice mail and email will be answered within the working day.

SSC does not expect a reduction in services. Our team will continue to:

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Writing Center

This week, beginning Wednesday, April 1st, the Writing Center will reopen as an online tutoring center. We’re busy making preparations to transition to online appointments now and will begin scheduling appointments on Wednesday.

In the meantime, a few things to consider:

  • For now, all appointments will be live via Zoom where you can video/audio conference or call in to discuss your writing with a tutor
  • Also for now, our existing schedule will not change, with all appointments occurring between 8 a.m. and 6 p.m., Monday – Friday
  • Scheduling via email (writingcenter@nmhu.edu) is the most reliable method

Please bear with us as we try to adapt to the present circumstances. In the coming weeks, we’ll be trying to figure out how to expand our services based on feedback we receive in the meantime.

Donnelly Library

Donnelly Library Information Desk will remain available to provide support for students, faculty, and staff while working from home. Library staff will be available by phone and email. There will be an online library information desk available. In-person support will not be available.

Donnelly Library does not expect a reduction in essential library services, with the exception of in-person support and circulation of physical library material like DVDs and print books. Staff will be able to assist with the following online services:

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ITServices Telework

ITS is now performing operations remotely and are available to provide support for students, faculty, and staff. Support staff will be available by phone and email. In-person support will not be available.

Please be informed that ALL IT Support Services and requests must be channeled through the ITS Help Desk. ITS is experiencing extraordinarily high volume of support requests – all requests called into the Help Desk will have a work order assigned and will be performed in the order received unless identified as critical or a high priority.

ITS does not expect a reduction in services, with the exception of in-person support. Staff will be able to assist with the following services:

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Financial and Business Services

HR and Payroll

Human Resources/Payroll will remain available to provide services and support for students, faculty, and staff, while working from home and/or on campus. Although some staff will remain on campus, services and support staff will only be available by phone and email. In-person services and support will not be available.

Human Resources/Payroll does not expect a reduction in services, except for in-person support. Staff will be able to assist. Please contact the following individuals:

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Business Office Comptroller/Accountant

Business Office Accountant Contact Info:
Eleanor Duran – Phone: 505-454-3328; Email: ejduran@nmhu.edu

Andrea Medina – Phone: 505-454-3417; Email: aamendina@nmhu.edu

Junko McDonald – Phone: 505-454-3467; Email: jmcdonald@nmhu.edu

Stephanie Gonzales – Phone 505-454-3039; Email: stephanie@nmhu.edu

For best response please email. If you must call, please be sure to leave a voicemail with an email address to where you can be reached and we will be in contact via email.

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Purchasing, Accounts Payable, and Budget

Purchasing, Accounts Payable (AP), and Budget Offices will remain available to provide support for students, faculty, and staff, while working from home. Support staff will be available by email. In-person support will not be available.

Purchasing, AP, and Budget Offices do not expect a reduction in services, with the exception of in-person support. Staff will be able to assist with the following services:

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Facilities

Facilities Services will continue to be available to support students, faculty, and staff on a daily basis. Office personnel will be available by phone and email. Face-to-face support may not be available.

Facilities Services does not expect a reduction in services, with the exception of face-to-face support, which is relegated to emergency situations. Facilities staff will continue to assist with the following services, and will practice social distancing and other safety procedures:

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Post Office and Central Receiving

Starting Monday, April 6, the Post Office will be open Monday, Wednesday, and Friday from 9-11:30 a.m.

Please contact Campus Police to enter Student Union Building.

Post Office and Central Receiving will remain available to provide support for students, faculty, and staff on an abbreviated schedule. Support staff will be available by email.

Post Office and Central Receiving does expect a reduction in services. Staff will be able to assist with the following services:

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Career Education and Job Search Resources

  • Appointments are available but will be held virtually! You can schedule an appointment through Handshake or by emailing careerservices@nmhu.edu. You will be given instructions for how to access your virtual appointment via zoom when you schedule it. Drop-ins are not scheduled during this time and will not resume until we are told it is safe to do so.
  • The Career Center website is full of tools to help you begin to clarify your interests, explore careers, and apply for jobs. For example, we can conduct a virtual career interest inventory to ensure you are pursuing the correct major that will facilitate a meaningful and enjoyable career!
  • Resume Writing continues to be one of our top priorities. You can access our resume tool by visiting https://nmhu.optimalresume.com/
  • Networking Via Handshake https://app.joinhandshake.com/ is available and in addition to providing job and internship postings, Handshake also has employer reviews, peer-to-peer messaging, and Q&As to explore. Keep applying for jobs and internships! We are gathering information from employers as things evolve.
  • The Career Clothing Closet will be unavailable until further notice.
  • Head shot photo sessions will be postponed until further notice.